Phone Update

Thanks to an anonymous comment on my previous post, I was inspired to call the Idaho Public Utilities Commission in regards to our wait for phone service.

Although the cold conversation with the commission rep left me hoping I would never have need to call again, it may have worked. I finally got a call from a local Verizon employee today. She assured me a month wait for service in new construction is the norm, however was able to bump me up on the list. Fingers crossed, we should have phone service by this time tomorrow.

Side note: While we still won't be in the service area for Verizon DSL, a rep at the 800-number was set to sell DD on dial-up when he called looking for answers about our phone connection. She failed to understand how we couldn't possibly be interested in dial-up when we lack the phone line to connect with.

Need Help!

I'm asking for help from anyone who reads this blog in the Post Falls area. Since we moved we have been without phone and Internet service. Verizon keeps extending the date they will have our phone line in and we were informed today (two weeks after the original call) that we cannot get our DSL service at our new house. We are confused by this since we moved less than 1 mile to a newer neighborhood and had no problems at our old house.

So the question for all of you out there is: What are our other options for high-speed (not dial-up) Internet in the area?

P.S. For the record, if we had a choice of companies for phone service, we would switch away from Verzion. They have been nothing more than difficult and unprofessional in our moving process.